Delivery and Shipping Policy
At SD Astro, we take great pride in ensuring that your orders are processed efficiently and delivered to your doorstep in a timely manner. Our shipping policy is designed to provide clarity on how we handle shipments and deliveries, both within India and internationally.
Our Shipping Methods
We offer both domestic and international shipping options to cater to our valued customers. Our primary goal is to guarantee that our products and services reach you with the utmost care and efficiency. We provide standard and expedited shipping methods, allowing you to choose the option that best suits your needs. However, please be aware that specific shipping methods may be unavailable for certain products or countries due to international shipping regulations.
Shipping Timeframes
Domestic Shipping: For orders within India, our domestic shipping process typically takes 7-8 business days from the date of your order, including order processing. Once your order is shipped, you can expect an estimated delivery time of 7-8 business days.
International Shipping: For international orders, we initiate the shipping process 7 working days from the date of your order, which includes the necessary preparations. The estimated delivery time for international shipments varies and typically falls within the range of 3 to 4 weeks, depending on the destination.
For our special services, the shipping process typically takes 7 working days for the package or product to be dispatched within India after all the associated rituals have been completed. In certain cases, such as major special events or promotional periods, the processing time may be slightly longer, especially when we receive Prasad from sacred Power Spots. We appreciate your understanding and patience during such instances.
Please keep in mind that the estimated shipping time may vary based on the selected shipping method and the destination. It’s important to note that the actual delivery time can be influenced by factors such as customs delays or unforeseen circumstances.
Shipping Costs
At SD Astro, we calculate shipping costs based on several factors, including the size (dimensions) and weight of the product, as well as the shipping destination. These shipping charges will be clearly displayed at the checkout stage before you finalize your order. Additionally, for specific products that are part of a package or for eligible Homas, we may offer free shipping to our members, and this information will be prominently indicated on our website.
International Shipping Considerations
Please be aware that we provide international shipping services, but we want to make it clear that SD Astro is not responsible for any delays or additional fees, duties, or taxes incurred during the customs clearance process. These aspects are determined by the customs regulations and processes of the destination country.
Order Tracking
Tracking your order with SD Astro is a straightforward process. You can easily monitor the status of your order by clicking on the provided link to access “My Orders.” Once your order has been shipped, you will receive a tracking number, allowing you to stay informed about the progress of your shipment.
The tracking information you receive, whether on our website or through SMS, is based on the carrier’s provided data. Please exercise patience, and when you obtain your tracking number, visit the official website of the relevant courier or postal service and enter your tracking number to stay updated on the status of your shipment.
Lost or Damaged Shipments
In the rare event that your product package arrives damaged within 2 business days of receipt or is lost, please reach out to our customer support team via email Mention in Website. We will promptly assist you in resolving any issues related to lost or damaged shipments.
At SD Astro, your satisfaction is our priority, and we are committed to delivering our products to you in the best possible condition and in a timely manner. We appreciate your trust in our services and look forward to serving you with the utmost care and dedication.
If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. Your experience with SD Astro is important to us, and we are here to provide any necessary support or information to make your journey with us enjoyable and fulfilling.
