Refund & Cancellation Policy

At SD Astro, we value our customers and are committed to providing a seamless and stress-free online shopping experience. We understand that sometimes, circumstances change, and you may need to cancel or seek a refund for the services you’ve purchased from us. Our refund and cancellation policies are designed with your best interests in mind. We strive to ensure that you are fully supported throughout and beyond your purchase, and our aim is to leave a smile on your face through our dedicated service.

When requesting a refund, please note the following important points:

  • Quality Audit Team Access: By requesting a refund, you grant our Quality Audit team permission to access the recording of the consultation session for which the refund has been requested. This is essential for us to assess the case and determine its eligibility for a refund.
  • Decision Authority: The decision to process a refund rests solely with the SD Astro Quality Audit team. Their decision is binding and final.


  • Refund Procedure:In cases approved for a refund, we will process the refund to your bank account. We will request your bank details via email, and refunds will be generated to the bank account provided by you once approved by our team.

Notes on our Return Policy:

Through our 100% Buyer Protection plan, we offer a straightforward process for obtaining refunds. If your consultation, scheduled through mail, WhatsApp, or telephone call, is delayed by more than 12 hours, you are eligible for a full refund of the consultation fee. We have made this process hassle-free to ensure your satisfaction.

Terms for Refund and Cancellation Service:

Here are the terms of our refund and cancellation policy under our 100% Buyer Protection Plan Service:

  • No Cancellation after Booking: Once a consultation is booked, it cannot be canceled. Please carefully consider your scheduling before confirming your consultation.
  • Incorrect Data: Customers are not eligible for a refund if the data provided by them is incorrect. However, if you realize that the information is incorrect within two hours of placing your order, you can correct it, and we will then consider your request for a refund.
  • No Refund After Delivery: Once the consultation is delivered to the customer, no refund can be provided. We believe in delivering value and insights in every session.
  • Double Payment:In case a customer mistakenly makes a double payment for a single order, the extra payment will be promptly refunded to the customer.
  • Foreigner/NRI Booking: It is mandatory for foreigners/NRIs to book a 30-minute consultation slot. If, by mistake, a 10 or 20-minute slot is booked, the customer must pay the remaining amount. However, no request for a refund in this case will be accepted.
  • Rescheduling: You can request a change of the date and timing of the consultation once, but this must be done at least 24 hours before the scheduled consultation. This allows us to allocate the booked slot to another customer. If you fail to request this change within the stipulated time frame, regardless of the reason, the consultation will be considered as served, and we will not entertain any refund or rescheduling requests. We maintain this policy to efficiently manage the frequent requests we receive.

FAQs for Refund Policy:

How to raise a dispute for an order?

To register a dispute, simply send an email to Us with a valid reason for your request. Don’t forget to include your order number in the email, as this is essential for us to process your request.

What if SD Astro is not responding to the dispute?

Please allow us three business days to address your concerns and provide suitable instructions for your refund. If, even after three business days, we haven’t responded or if our resolution doesn’t meet your expectations, you can submit a dispute by sending an email to We are committed to resolving your issues in a timely manner, but we may need a little cooperation from your side as well.

In all refund cases, please note that we will deduct any transaction charges levied by the bank or incurred by the payment gateway.

We hope this policy provides clarity on our approach to refunds and cancellations. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team.